{"id":27407,"date":"2025-07-04T09:57:08","date_gmt":"2025-07-04T07:57:08","guid":{"rendered":"https:\/\/ennshof.com\/faq\/"},"modified":"2026-01-26T15:32:54","modified_gmt":"2026-01-26T13:32:54","slug":"faq","status":"publish","type":"page","link":"https:\/\/ennshof.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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FAQ<\/h1>\n

[\/et_pb_text][et_pb_blurb url=”#scroll-target” use_icon=”on” font_icon=”"||divi||400″ icon_color=”gcid-b172c159-8d38-467a-8a5b-367d222c259a” image_icon_width=”80px” image_icon_width_tablet=”50px” image_icon_width_phone=”50px” image_icon_width_last_edited=”on|tablet” _builder_version=”4.27.4″ _module_preset=”default” image_icon_custom_margin=”||||false|false” module_alignment=”center” custom_padding=”20px||0px||false|false” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”17%” animation_repeat=”loop” global_colors_info=”{%22gcid-b172c159-8d38-467a-8a5b-367d222c259a%22:%91%22icon_color%22%93}”][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”About” _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-b172c159-8d38-467a-8a5b-367d222c259a” collapsed=”on” global_colors_info=”{%22gcid-b172c159-8d38-467a-8a5b-367d222c259a%22:%91%22background_color%22%93}”][et_pb_row module_id=”scroll-target” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||||false|false” animation_style=”flip” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”||||false|false” custom_padding_tablet=”0%||||false|false” custom_padding_phone=”0px||||false|false” custom_padding_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”b4dc57b3-2428-4606-a8f3-d41f47898980″ module_alignment=”center” custom_padding=”2px|||||” locked=”off” global_colors_info=”{%22gcid-61b1a6a6-033a-495f-adab-a19b883dbf33%22:%91%22header_text_color%22,%22header_2_text_color%22%93}”]<\/p>\n

All answers at a glance<\/h2>\n

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Do you have any questions? No problem – here you will find everything you need to know about your stay with us. <\/p>\n

From arrival information to catering and leisure activities: We have compiled the most important information for you.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”About” _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-97b0d354-30e1-465c-8b29-6a639c9f6f30″ custom_padding=”2%||2%||true|false” collapsed=”on” global_colors_info=”{%22gcid-97b0d354-30e1-465c-8b29-6a639c9f6f30%22:%91%22background_color%22%93}”][et_pb_row use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.27.4″ _module_preset=”default” width=”100%” max_width=”100%” custom_padding=”0px||0px|0px|true|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-b172c159-8d38-467a-8a5b-367d222c259a” background_enable_image=”off” custom_padding=”120px|50px|100px|50px|false|true” custom_padding_tablet=”50px||80px||false|false” custom_padding_phone=”30px||10px||false|false” custom_padding_last_edited=”on|tablet” global_colors_info=”{%22gcid-b172c159-8d38-467a-8a5b-367d222c259a%22:%91%22background_color%22%93}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”ac02deda-8e17-4de5-a76a-7c340876d70a” width_tablet=”” width_phone=”” width_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

How can groups arrive and are there parking facilities on site?<\/h3>\n

Groups can arrive comfortably by coach – access is possible directly in front of the house.
Parking spaces for coaches and cars are available on site.<\/p>\n

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How can I get to the Ennshof?<\/h3>\n

Arrival by train<\/strong><\/span>For groups arriving by train, we are happy to organize a bus transfer from the station on request. The group leader will invoice you directly.
Traveling on foot?<\/strong><\/span>If you prefer to walk, you can take a leisurely stroll along the Ennsweg to the Ennshof (walking time approx. 45 minutes). We will be happy to collect your luggage from the station on request. <\/p>\n

Public bus<\/strong><\/span>Alternatively, a public bus is also available – please reserve in advance depending on group size.<\/p>\n

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When are the meal times at the Ennshof?<\/h3>\n

Breakfast: 7.30- 9.00 a.m.
Lunch: 12.00 p.m.
Evening: 6.00 p.m.<\/p>\n

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How is medical care ensured on site?<\/h3>\n

You’ll also find plenty of doctors, dentists and pharmacies in Altenmarkt and the surrounding region.<\/p>\n

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What should I bring with me for my stay?<\/h3>\n

So that you are well prepared, please remember:<\/p>\n

Own towels<\/strong><\/span>
(Alternatively, towels can be rented for a fee of \u20ac 3.00).<\/p>\n

Slippers<\/strong><\/span><\/p>\n

List of participants with names and dates of birth<\/strong><\/span><\/p>\n

E-Card<\/strong><\/span> (or health insurance card)<\/p>\n

Optional & recommended:<\/strong><\/span>
You are welcome to bring your own table tennis bats and balls. A limited number can also be borrowed on site. <\/p>\n

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Do I need to bring my own bed linen?<\/h3>\n

Freshly made beds await you – simply arrive and feel good!<\/p>\n

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Is there a cleaning service during the stay?<\/h3>\n

Cleanliness is important to us – that’s why the bathroom and WC are cleaned daily.<\/p>\n

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Is there a washing machine and tumble dryer for guests?<\/h3>\n

A coin-operated washing machine and dryer are available.
(3 \u20ac per wash cycle)<\/p>\n

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Is there WLAN or Internet access at the Jugendhotel Ennshof?<\/h3>\n

With us, you can also stay well connected online: A well-developed Wi-Fi network is available to you on site. You can easily get the password at reception. <\/p>\n

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How is the security of the Jugendhotel Ennshof guaranteed?<\/h3>\n

Our modern fire alarm system is regularly maintained and all escape routes are clearly marked – on every floor.<\/p>\n

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Can I take a packed lunch instead of a hot lunch?<\/h3>\n

If you book full board, you can take a packed lunch with you instead of a hot lunch – made up directly from the breakfast buffet, including 1 drink and a small sweet.<\/p>\n

Please just let us know on the day of arrival!<\/strong><\/span><\/p>\n

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Is smoking allowed at the Ennshof?<\/h3>\n

Smoking is prohibited throughout the Ennshof – for healthy coexistence and fresh air for everyone.<\/p>\n

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What are the cancelation conditions at Jugendhotel Ennshof?<\/h3>\n

In the event of non-arrival or a reduction in the number of participants booked, a cancellation fee will be charged as follows:<\/p>\n

    \n
  • up to 90 days before arrival:<\/strong><\/span> free of charge<\/li>\n
  • 89 to 21 days before arrival:<\/strong><\/span> 30 % of the travel price<\/li>\n
  • 20 to 1 day before arrival:<\/strong><\/span> 60 % of the travel price<\/li>\n
  • on the day of arrival \/ in case of no-show:<\/strong><\/span> 100 % of the travel price<\/li>\n<\/ul>\n

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    Does the Ennshof Youth Hotel also offer vegetarian or special dietary options?<\/h3>\n

    Whether vegetarian, gluten-free or lactose-free – we prepare all dishes with care and high quality.<\/p>\n

    Please inform us of any special requirements in writing at least 14 days before your arrival so that we can prepare everything optimally.<\/strong><\/span><\/p>\n

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    When are the rooms ready for occupancy on arrival and when do I have to check out on the day of departure?<\/h3>\n

    Check-in:<\/strong><\/span> Rooms are ready for occupancy from 16:00 (luggage can be stored beforehand).
    Check-out:<\/strong> <\/span>Please vacate the rooms by 9:00 am at the latest on the day of departure.<\/p>\n

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    How can I pre-book sports facilities and rooms?<\/h3>\n

    Sports facilities, gymnasium, seminar rooms, disco etc. can be reserved in advance free of charge by the group leader.<\/p>\n

    Reservations are possible by the hour – longer periods on request and subject to availability.<\/p>\n

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    Something still unclear? We look forward to hearing from you <\/h2>\n

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    FAQAll answers at a glanceDo you have any questions? No problem – here you will find everything you need to know about your stay with us. From arrival information to catering and leisure activities: We have compiled the most important information for you.How can groups arrive and are there parking facilities on site? Groups can arrive comfortably by coach – access is possible directly in front of the house.Parking spaces for coaches and cars are available on site.How can I get to the Ennshof? Arrival by trainFor groups arriving by train, we are happy to organize a bus transfer from the station on request. The group leader will invoice you directly. Traveling on foot?If you prefer to walk, you can take a leisurely stroll along the Ennsweg to the Ennshof (walking time approx. 45 minutes). We will be happy to collect your luggage from the station on request. Public busAlternatively, a public bus is also available – please reserve in advance depending on group size.When are the meal times at the Ennshof? Breakfast: 7.30- 9.00 a.m.Lunch: 12.00 p.m.Evening: 6.00 p.m.How is medical care ensured on site? You’ll also find plenty of doctors, dentists and pharmacies in Altenmarkt and the surrounding […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-27407","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ennshof.com\/en\/wp-json\/wp\/v2\/pages\/27407","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ennshof.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ennshof.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ennshof.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ennshof.com\/en\/wp-json\/wp\/v2\/comments?post=27407"}],"version-history":[{"count":10,"href":"https:\/\/ennshof.com\/en\/wp-json\/wp\/v2\/pages\/27407\/revisions"}],"predecessor-version":[{"id":27962,"href":"https:\/\/ennshof.com\/en\/wp-json\/wp\/v2\/pages\/27407\/revisions\/27962"}],"wp:attachment":[{"href":"https:\/\/ennshof.com\/en\/wp-json\/wp\/v2\/media?parent=27407"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}